Hi,
So its seems that for some Android users with operating system version 4.0.4, particularly Samsung Galaxy S2/S3 and the Motorola xt910 are having problems loading the latest version of the app.
The app, while being loaded, crashes without providing an error message of any significance.
The problem seems to lie with having certain options set within the phones developer options. Particularly with the “Do not keep activities” option.
Confirmed solution
- go into Settings
- navigate down to Developer Options, should be near the bottom of the list.
- Make sure that everything is unchecked.
- back out of there and restart the app.
We have not encountered this issue before it doesn’t appear to be an app issue but a configuration of the device operating system.
We apologize for any inconvenience this has caused.
Development Team.
